1. Making a reservation

1.1. Q: Purchase HKA Holidays travel products

A: HKA Holidays website is provided diversify online purchasing service, including vacation packages, worldwide hotel accommodation, car rental and other travel related product.

1.2. Q: HKA Holidays travel products booking validity

A: You can book up to 360 days before departure to a minimum of 24 hours prior to book vacation package, hotel accommodation and car rental service. (It is based on the local time from the departure airport).

All above travel products offer are subjected to availability.

1.3. Q: Maximum passenger per booking

A: Maximum 9 passengers & 3 rooms can be booked through HKA Holidays website in the same vacation booking order. For 10 passengers or above, please divide into two separate booking orders.

1.4. Q: Retrieve receipts

A: Offical receipt will be issued along with confirmation email after booking completed. Passenger can sent request to us for receipt with TIC levy. Please email to booking.hkah@hkaholidays.com.

1.5. Q: Extended journey

A: The journey will be extended up to the ticket validity and required to pay extra accommodation [extension stay] fees, guests can also arrange hotel accommodation themselves.

1.6. Q: Booking Confirmation

A: We will issue a confirmation e-mail along with e-tickets and / or hotel vouchers (applicable for hotel booking) to confirm the booking.

If you don't receive the confirmation email, please send an email to booking.hkah@hkaholidays.com and provide your name, travel information. We will send you a confirmation e-mail again.

We recommend that you e-ticket / or hotel vouchers print out, along with valid travel documents and visa required to check-in and boarding procedures.

1.7. Q: Trip management

A: Passengers can visit http://www.hongkongairlines.com/zh_HK/homepage for online check-in and seat allocation procedures within 2-48 hours before flight departure.

2. Fees and Charges

2.1. Q: Infant Fare

A: Infant fare applies to below 2 years old. An infant is not provided with a seat on an aircraft. Each infant must be travelling together with at least one Adult passenger.

For the infant ticket reservations, please contact Hong Kong Airlines Customer Service Hotlines at (852) 39163666 or (86) 898 950 715.

3. Baggage

3.1. HKA Holidays free checked baggage allowance is as follow,

Segment Passenger type Allowance Economy Compartment Business Compartment Between/within Zone 1 and Zone 2*Adult/Child/ Infant occupying seat30kg1 (Maximum 2 pieces per passenger)40kg1 (Maximum 2 pieces per passenger)Infant without occupying seat10kg1 (Maximum 2 pieces per passenger)10kg1 (Maximum 2 pieces per passenger)Between Zone 1/Zone 2 and Saipan/Canada/United State of America*Adult/Child/Infant occupying seat2 pieces (Up to 50lbs/23kg per piece1 )2 pieces (Up to 70lbs/32kg per piece1 )Infant without occupying seat10kg1 (Maximum 2 pieces per passenger)10kg1 (Maximum 2 pieces per passenger)

1Size: Up to 62IN /158CM (Width + Depth + Height)

*Zone of destination

Zone 1Hong Kong / China / Taiwan / Thailand / Vietnam / Indonesia / Philippines

Zone 2Japan / Korea / MaldivesOthersSaipan/Canada/United State of America

For details about checked baggage, please refer to Hong Kong Airlines website


For details about handcarry baggage, please refer to Hong Kong Airlines website


4. Making a payment

4.1. Q: Payment Method

A: We accept the following online payment methods,

  • HKD:Visa & Master, AlipayHK, WeChat Pay HK
  • RMB:Alipay
  • USD:Visa & Master

5. Changes, Cancellations and Refunds

5.1. Q: Itinerary change or cancellation

A: Once payment made, booking was secured and no amendment or cancellation is allowed. All bookings are non-transferrable. Fees paid are non-refundable.

You must enter the correct passport information, including passenger name, gender, passport number, passport expiration date, issuing country and nationality when input online reservation which is the same as printed on your valid travel document.

This is your responsibility to apply for valid visa before leaving. HKA Holidays is not responsible for any visa matter.

If the passenger's information are incorrect, you may be denied boarding or stay at the hotel. Hong Kong Airlines reserves the right to collect fees for name change after ticket printed

6. Other

7.1. Q: Contact with HKA Holidays

A: For any enquiries, please contact HKA Holidays Customer Service Hotline at +852 238917575, or email to booking.hkah@hkaholidays.com on Monday to Friday, 9:00 to 17:00

All bookings made and paid are non-refundable, non-transferable and non-changeable. The price shown is for reference only and is subject to the final confirmation. HKA Holidays reserves the right to change, modify and cancel any offer without prior notice.

All listed packages and accommodations in this website are limited offer and subject to availability.

© Copyright © 2023 HKA Holidays Limited (Licence Number: 353802)