Terms and Conditions

  • 1. General Details
  • By engaging HKA Holidays (hereafter referred to as HKAH) or using any website of HKAH, including hkaholidays.com, you agree to be legally bound by these terms and conditions. In all cases the person making the booking shall be considered to have accepted these terms and conditions on behalf of all persons included in the package being booked.
  • 2. Your Contract
  • When you make a reservation via hkaholidays.com, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite. If this is not your intention and you disagree with any part of these Conditions of Use or such other applicable terms and conditions, DO NOT USE the booking facility. You should obtain a print-out of these Conditions of Use for your records. The information contained in the booking facility may change without notice. HKAH does not warrant nor represent the accuracy or completeness of the booking facility or any of the data or information contained in the booking facility.
  • 3. Price Of Product
  • Package price
    a) In these booking conditions, a Package means a pre-arranged combination of at least 2 of the following components, at an inclusive price covering a period of more than 24 hours or including overnight accommodation. The components are:
    › Transportation (flights)
    › Hotel accommodation
    › Car rental or other tourist services not ancillary to the above (e.g. paid transfers, excursions, sightseeing tours, theatre tickets, attractions) accounting for a significant proportion of the package services.
    b) The price of certain services, such as theatre tickets or special events, purchased through us may be higher than the face value of the tickets you will receive. HKAH offer these services to give you the opportunity to book and purchase them in advance and without having to call overseas, send faxes, queue or risk unavailability at your destination and therefore HKAH may charge you for this service.
    c) A Package does not include any travel insurance which you purchase with your booking.
    Hotel Price
    a) In the event that you book accommodation, you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation).
    b) Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by HKAH for your hotel booking.
    c) For Hotel-only reservations, you may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent night in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.
    Whilst we endeavour to ensure that the correct prices are displayed on our website and/or advised to you by our call centre, on very rare occasions there may be an incorrect price bookable. If there is an obvious error with the price at which you book (including where we have confirmed that booking) we will promptly notify you of that error and where possible you will be given the choice to retain the booking and pay the correct price within the time period indicated. Alternatively you can cancel the booking and receive a refund of any monies paid or select an alternative holiday or receiving any difference in price to that originally paid. If you do not elect to retain the booking within the time period indicated we reserve the right to cancel the booking and will refund you any monies paid.
    Any special offers booked may have specific terms and conditions attached, in addition to these booking conditions herein. Please refer to the promotional literature and check these before booking as once confirmed you are deemed to have accepted them.
    Package and Hotel price will be shown in either H.K. dollars, U.S. dollars or Renminbi.
  • 4. Booking and payment
  • a) Full payment is expected at time of booking.
    b) Any special requirements about Hotel & Package such as room floor, room type, bed type, baby cots and other equipment, we will inform hotel accordingly, but is subject to hotel availability and final decision but HKAH will not guaranteed for the request.
    c) Prices, hotel availability, flight and travel dates are only guaranteed after full payment is received by HKAH. HKAH reserves the right to treat a booking as cancelled by the Customer if the balance due is not paid on time.
    d) If you have paid your booking on the internet your "Booking Confirmation" page will display a link to your flight e-ticket and land vouchers. It is your responsibility to print and retain these vouchers.
    f) e) An email confirmation will be sent to the dedicated email with all related travel documents enclosed.
    g) Your flight e-ticket and land vouchers are important documents serving as confirmation of payment and as an exchange document.
    h) You must take these vouchers with you and exchange them for the services you have booked through us. Without them you will not be able to prove that you have booked and paid for the relevant product/service and the product/service will not be provided by the supplier or you may be charged locally by the supplier. h) You should check carefully the booking details and all documentation provided to you (including these booking conditions) and contact us immediately if you think any details we give you are inaccurate.
    i) The credit cardholder will be required to present the physical credit card used for this booking for verification at the time of check-in at the Airport, or at the Hong Kong Airlines Ticketing Offices prior to the flight departure. Passengers failed to present the credit card for verification will be denied boarding. If the credit card payment is completed with “Verified by Visa” or “MasterCard®SecureCode™”, physical credit card verification may not be required.
  • 5. Amendment
  • Date and Time changes to a Package may be permitted but only in accordance with the rules of the individual components making up the package, and are subject to availability. Any charges and penalty fees associated with changing your Package will be borne by you.
    We reserve the right to charge you an administrative fee of HKD$300 per booking for making any changes to your booking.
    Any issued ticket is non-transferable. For any name spelling amendment, HKAH reserves the right to charge for penalty including any airlines service fees applies.
    Changes can only be made through our dedicated hotline +852 257218933.
  • 6. Cancellation
  • You, or any member of your party, may cancel your travel arrangements at any time.
    Written notification by email from the 'lead passenger' on the booking must be received at our offices.
    Our cancellation charges is based on the actual charge from the third party, exclude the non-refundable travel insurance. These charges are based on days of the cancellation notice sent to us before departure. Please note that any amendment charges are also non-refundable.
    You will have to pay the applicable cancellation shown in the grid below.
    Days prior to departure Penalty
    After confirmation and, paid up to 15 days HKD$300 or equivalent + any third party fees
    14 days or less No refund
    If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
    If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single room supplements.
    Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.
  • 7. Personal Data
  • If you make a booking with us, HKAH will record your personal details and this will be processed in accordance with the Personal Data (Privacy) Ordinance. Your data will be used principally to process and administer your booking.
    In order to process your booking and meeting your requirements, we must pass your personal details on to the relevant suppliers of your travel arrangements. We will retain your information (including any email address), where collected by us, for our own companies in the Hong Kong Airlines group for future marketing purpose (for example, to inform you of promotion/ competition offers or to send you our brochure). If you do not wish to receive such promotion materials in future, please inform us as soon as possible.
    We will retain the data you provide, including your purchase history and data we collected when you use our products and services. Your data may be used for the following purposes but not limited to: accounting, billing and audit, credit or other payment card verification and screening, immigration and customs control, safety, security, health, administrative and legal purposes, statistical and marketing analysis, operation of awards schemes, systems testing, maintenance and development, customer relations and to help us in any future booking or reservation with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any companies in the Hong Kong Airlines group and other companies involved in meeting your requirements, Fortune Wings Club and franchisees, data processing companies, travel agents, government and law enforcement agencies, credit and charge card companies and screening service providers. This may involve transferring your data to other jurisdictions.
  • 8. Travel Insurance
  • We strongly recommend you seek advice on obtaining insurance prior to travel and to discuss insurance options. We suggest that the policy should include, but not be limited to, the following cover: loss or damage to personal baggage; loss of money; and emergency medical expenses incurred during travel.
    You may purchase travel insurance as part of your Package through our travel insurance partner, Zurich, by selecting the insurance offered during the purchase of your package.
    A Package which you purchased with your booking does not include any travel insurance.
  • 9. Children and Infants
  • Definitions of a “child” may vary by reference to age between our suppliers and will determine the price you pay for them. Standardize airline definitions of a child in terms of age - an “infant” is under 2 and a “child” is between 2 and 11 years on the return date of travel. A “child” must have a purchased ticket for a seat on an aircraft. An “infant” is not provided with a seat on an aircraft and is expected to sit on your lap for the whole of the flight. If you require a seat for an infant, the infant must be booked and paid for as a “child”.
    Infant ticket price is 10% of normal published (Class C or Y) fare for adult. For any inquiries on the exact normal published fares and infant ticket prices or any purchases for infant tickets, please reach our Call Centre. Should there be any ambiguity in the prices, the ones provided by our Call Centre shall prevail.Call Centre: +852 3916 3666 (Hong Kong SAR) or +86 898 950715 (Mainland China)
    A hotel's definition of a “child” can and does vary, but is always advised at the time of booking. Unless otherwise specified, child prices where included are based on one or two children (using existing bedding or a rollaway or sofa bed) sharing a room with two adults. Child prices do not apply to single, triple or quad rooms, except where it is specifically stated that a family offer applies. Available room occupancy options and prices are determined at the time of booking based on the child ages you provide us with. If a rollaway is used to accommodate the child, a charge may be made locally. Child prices include the same meal basis as the accompanying adults, except where children stay free of charge, in which case no meals are included in the price (unless stated otherwise).
    Infants under 2 years old are generally accepted free in hotels, however not all room types are large enough to accommodate an infant's cot. Cots must be requested at the time of booking, and some hotels may charge a fee payable locally. We will advise the supplier of your requirements for a cot, but this request cannot be guaranteed.
  • 10. Passports, visas and travel documents
  • It is your responsibility to ensure that you are in possession of all necessary travel, visa and health documents required by the country you intend to visit. HKAH cannot be held liable for any refusal of entry, illness, delays or costs resulting from your failure to meet these requirements. Please make sure that your passport is valid for at least 6 months from the day that you arrive at your destination. Some countries may require a passport validity of more than 6 months and it is your responsibility to check the requirements.
  • 11. Other
  • Please note that this Terms & Conditions applies only to products sold by HKAH. Your purchases from third-party sellers booking through HKAH are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.