FAQs

1. Making a reservation

1.1.

Q:Purchase HKA Holidays travel products

A: HKA Holidays website is provided diversify online purchasing service, including vacation packages, worldwide hotel accommodation, car rental and other travel related product.

1.2.

Q:HKA Holidays travel products booking validity

A: You can book up to 360 days before departure to a minimum of 24 hours prior to book vacation package, hotel accommodation and car rental service. (It is based on the local time from the departure airport).

All above travel products offer are subjected to availability.

1.3.

Q:Maximum passenger per booking

A: Maximum 9 passengers can be booked through HKA Holidays website in the same vacation booking order. For 10 passengers or above, please divide into two separate booking orders.

1.4.

Q:Retrieve receipts

A: Offical receipt will be issued along with confirmation email after booking completed. We will send a covered with a receipt stamp printed from Hong Kong Travel Industry Council within one working day to your registered email.

1.5.

Q:Extended journey

A: The journey will be extended up to the ticket validity and required to pay extra accommodation [extension stay] fees, guests can also arrange hotel accommodation themselves.

1.6.

Q:Booking Confirmation

A: We will issue a confirmation e-mail along with e-tickets and / or hotel vouchers (applicable for hotel booking) to confirm the booking.

If you don't receive the confirmation email, please send an email to enquiry@hkaholidays.com and provide your name, travel information. We will send you a confirmation e-mail again.

We recommend that you e-ticket / or hotel vouchers print out, along with valid travel documents and visa required to check-in and boarding procedures.

1.7.

Q:Trip management

A: Passengers can visit http://www.hongkongairlines.com/zh_HK/homepage for online check-in and seat allocation procedures within 2-48 hours before flgiht departure.

2. Fees and Charges

2.1.

Q:Infant Fare

A: Infant fare applies to below 2 years old. An infant is not provided with a seat on an aircraft. Each infant must be travelling together with at least one Adult passenger.

For the infant ticket reservations, please contact Hong Kong Airlines Customer Service Hotlines at (852) 39163666 or (86) 898 950 715.

3. Baggage

3.1.

Q:Free Checked Baggage Allowance

A: For all Hong Kong Airlines routes :

Passenger Type
Piece Allowance
Weight (maximum combined weight)
Adult/Child
No restriction on the number of pieces
Business: 30kg (66lbs) #
Economy: 20kg (44lbs) #
Infant^
Business/Economy: 10kg (22lbs) #
Member of Fortune Wings Club
Gold Member: extra 20kg (44lbs) #
Silver Member: extra 10kg (22lbs) #

"# The maximum weight and dimensions of any single piece of checked baggage should not be over 32kg (70lbs) and 158cm/62"" (Length + Width + Height) respectively. Overweight items (Exception: mobility aids, medical equipment, sporting equipment) will be repacked or split into lighter units during check-in otherwise will not be accepted for carriage. ^ Infant refers to a passenger under 2 years old who does not occupy a seat. "

Extra Baggage Charges

For all Hong Kong Airlines routes :

Charge for baggage in excess of the free baggage allowance is calculated per kilogram (2.2 lbs) on a zone

Per kg To Zone 1 To Zone 2
From Zone 1 USD10 # USD20 #
From Zone 2 USD20 # USD30 #

# or equivalent amount in local currency calculated by IATA IROE (follow the corresponding rounding unit requirement).

Note:

Zone 1 Hong Kong, China, Taiwan, Thailand, Vietnam, Indonesia
Zone 2 Japan, Maldives, Australia

4. Making a payment

4.1.

Q:Payment Method

A: We accept the following online payment methods,

  • - HKD:Visa & Master
  • - RMB:Alipay
  • - USD:Visa & Master

5. Changes, Cancellations and Refunds

5.1.

Q:Itinerary change or cancellation

A: Confirmed booking cannot be changed, transfered and cancellation. Fees paid non-refundable.

You must enter the correct passport information, including passenger name, gender, passport number, passport expiration date, issuing country and nationality when input online reservation.

If the passenger's information are incorrect, you may be denied boarding or stay at the hotel.

6. Insurance

6.1.

Q:Travel Insurance

A: HKA Holidays Travel Insurance is underwritten by Zurich Insurance (Hong Kong) Company Ltd. You can purchase it at HKA Holidays website. Once the booking is confirmed, Zurich Insurance (Hong Kong) will issue an offical e-mail confirmation with certificate to confirm the order.

If you have any enquiries, please contact Zurich Insurance (Hong Kong) Customer Service Hotline at (852) 29682288. We strongly recommend purchase travel insurance to ensure full protection during your journey.

7. Other

7.1.

Q:Contact with HKA Holidays

A: For any enquiries, please contact HKA Holidays Customer Service Hotline at (852) 2572 1823, or email to enquiry@hkaholidays.com on Monday to Friday, 9:00 to 17:45